Welcome to the Service Skills Podcast Center. These short vignettes will demonstrate good and poor customer care skills. Special thanks to the staff of Missouri Baptist Sullivan for leading this project.

Once you click on a link, you will see a small menu asking if you would like to save or play the file.  If you want to download the file for later playback, you can choose to save it to your computer or portable music (MP3) player.  If you just want to hear the audio clip, you can choose play from the small menu.